Stay Safe, Feel Safe, Covid-19 - Alexandra House
Book A Room
stay safe feel safe (1)

Stay Safe, Feel Safe

Keeping You Covid Secure at our Venues

At Alexandra House, part of the Venues Collection, we have put together our ‘Stay Safe, Feel Safe’ Charter, a COVID secure standards charter designed to reassure you and keep us all safe.


We have a plan – a message from our Managing Director

We understand your first priority before booking a hotel room, organising or attending an event is your health and wellbeing. At The Venues Collection we are making this our priority too.

This is our commitment to you; our Stay Safe, Feel safe COVID Secure Standards Charter.

We will continue to monitor and act on advice from the UK government, Public Health England and the World Health Organisation, regarding precautions on COVID-19 and adjust these standards accordingly.

In line with Government guidance, to help stop the spread of Coronavirus, as a minimum, this new six-point charter will be in all of our venues.

I wanted to personally thank you for supporting The Venues Collection and we hope to welcome you back in the very near future.

Joanne Barratt

Managing Director, The Venues Collection

Show round now available!

We’re delighted to be able to offer you a safe show round for your wedding or event.  We can only show a maximum of 2 people around at a time. It will just be you and your guide for the show round, so you can easily practice social distancing.  For everyone’s safety and to make you feel comfortable during your visit please take a look at our Safe Show Round guide. We look forward to seeing you soon.

Our 6-Point Charter

cleaning and hygiene 2

Cleaning & Hygiene

  • We use recognised cleaning products and antibacterial cleaners, used by the NHS as part of our new cleaning protocols.
  • We have increased the frequency of cleaning, paying close attention to high contact areas such as door handles, handrails and card readers.
  • Hygiene stations with hand sanitisers have been placed around our venues for customers and colleagues to use.
  • We actively remind all colleagues and guests to continually practice safe hygiene measures.
  • For extra safety; any colleagues working in close proximity to one another and our guests must wear personal protective equipment.
  • Once a room has been sanitised, a seal will be placed on the door, so you know no one else has entered the room.

Social Distancing

  • We have created one-way flow systems.
  • Where possible, we’ll create separate entrances and exits to our venues.
  • We have installed signage across the venue to help you keep a safe distance from others.
  • If your organising an event or a wedding, our COVID support pack will be available to help your guests feel safe.
  • We will work with you to prevent congestion such as staggered arrival / departure times and catering breaks to make sure they don’t get too busy.
  • All of our venues have revised their event layout styles to accommodate social distancing.
  • Recommendations to travel alone will be easy with us; Out of town locations, with lots of outdoor space and large car parks are what we are all about.
Food & Drink covid-19

Food & Drink Service

  • In line with the latest government advice our bar will offer last orders between 21:30-45 each night and be closed at 10pm. You can pre-order drinks, before the curfew, to your room for a nightcap!
  • The way we serve food has changed including providing more grab and go options, screen guards at counters and buffet meals plated for you.
  • Segregated seating in our restaurants will be in operation to help you keep a safe distance from others.
  • Our bar service has been set up to ensure social distancing and other expected measures are in place.

Did you know, we’re part of global caterer Compass Group Compass UK&I, who prides itself on delivering high quality and nutritious catering with safety at the forefront of our operations.

As such we adhere to the Health Protection (Coronavirus, Restrictions) (England) (Scotland) (Wales) Regulations 2020 in order to follow the Government’s recommended advice.

Team Training

  • All of our team members will have their temperature checked before starting their shift.
  • All of our team are required to have had full training on our new protocols and procedures to protect themselves and our customers, before returning to work.
  • Teams will be briefed daily on any changes to our COVID Secure Standards to protect them and you.
  • They will be on hand for you whatever your need.
contactless payments

Contactless service

  • Guard screens are in relevant places where guests will come within close contact of our team e.g. checking in at reception
  • All our venues are operating as cashless and we encourage contactless payments wherever possible.
  • Anything deemed non-essential in meeting and hotel rooms e.g. stationery will be removed, but can still be provided on request, subject to availability.

Our Book with Confidence Promise

  • 25% more space at no extra charge.
  • Competitive rates and flexible rescheduling terms. If you receive a better rate let us know and we will do all we can to match or even beat it!
  • If you need to move your event due to COVID-19, we will work with you to secure a new date with no financial penalty.
  • Prompt and efficient 3rd party commission payments.
  • Backed by global caterer Compass Group, for further financial reassurance.

Please note all elements of our Book with Confidence Promise are subject to availability.

Face Coverings

In addition to all guests being required to wear face coverings when moving around the hotels, all of our teams will now be wearing them in public areas.

Good To Go England

Good to go England

In addition to our COVID Safe Charter we are now accredited by Visit Britain’s, “We’re Good To Go” standard, which is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

NHS Track & Trace

From the 24th September an NHS Test and Trace poster will be displayed at the front of the venue and throughout the building. We suggest you download the NHS COVID-19 app before you arrive, as this means you can quickly and easily ‘check in’ to our venue by scanning the QR code on your arrival. If you do not have the App, you can download it when you arrive or alternatively a member of staff will take your details so that we can submit these to NHS Test and Trace.

Covid-19 FAQs

Did you know?

Our team was the first hotel in the UK, to work with Public Health England and the World Health Organisation to repatriate British citizens and their families, after being flown from Wuhan City in China, the epicentre of the current outbreak of Coronavirus.

We were delighted all guests tested negative for the Coronavirus, however, our experience has led the way for working in these unprecedented times and all the considerations that go with it.

Have a Question?

If you have any questions, please do get in touch via our contact form or by calling 44 (0) 1793 819 000. Our team would be delighted to have a conversation with you and take you through this charter in more detail.

We look forward to welcoming you back in the very near future.


Contact Us

Alexandra House
Whittingham Drive,

Reception - General enquiries and reservations

01793 819 000
Email Reception

Sales Office - Sales and event enquiries

01793 819 038
Email Sales Office
Get Directions

Get in touch